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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 65
S
ECTION
17
W
ORKSHEET
17:
I
NTERVIEW
B
OXES
An interview box is a special transaction box that can ask up to 20
questions and record the caller responses in a single message.
Make a copy of this sheet for each interview box your application uses,
including the Public Interview Box. Then, fill in the worksheet with the box
name, owner, and System ID. Enter the text of each question you want
the voice mail system to ask.
Box Name
Enter the name of the interview box. Give the box a name that describes
the purpose, such as Sales Order Box.
Owner
Enter the name of the subscriber who owns the interview box. The owner
receives the messages left in the interview box. The Public Interview Box
is owned by the system.
System ID
Choose a System ID for the interview box. Ensure that this ID does not
conflict with any other System IDs in the system.
Question
Enter the full text for each interview question. You are allowed up to 20
questions for the interview box. Statements are also allowed for
questions. For example, at the end of all the questions, you might want to
say
“Thank you for your order.”
Enter the time (in seconds) the caller has to answer. For questions that
normally have short replies, such as (
“What is your telephone number?”
) a
reply time of 6 to 10 seconds is usually enough. For each question or
statement that does not require a reply, enter a zero reply time.
Should outside callers mark messages urgent?
Select how the system marks the priority of messages in the interview box.
Select
Yes
to automatically mark
all
messages from outside callers
urgent.
Select
No
to leave messages from outside callers unmarked.
Select
Ask
if you want the system to
ask
outside callers if the
message is urgent.