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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 5
S
ECTION
2
W
ORKSHEET
2: T
HE
O
PENING
G
REETING
You should customize the opening greeting for your application. Ensure
that the quality of the recording is good. Keep background noise to a
minimum, and don’t overwhelm callers with a long list of options. Include
the name of your organization, and be sure to thank people for calling.
This worksheet helps you plan your opening greeting. You can set up
different opening greeting prompts for the system Day Mode and Night
Mode.
Greeting
Day Greeting / Night Greeting
Enter the text of the day and night greetings for the transaction box.
The caller hears either the day or night greeting when call transfer is
turned off, or the extension is busy or does not answer.
Use one-key dialing during greeting?
If this transaction box uses one-key dialing, enter the System IDs.
The one-key dialing menu lets you set up single digits to represent full
System IDs for other transaction boxes, interview boxes, or extension
numbers. Enter an existing System ID for each single digit the caller may
press. As you record the greeting, include pauses in your recording so the
caller has time to make a selection.
One-key dialing lets the caller press a single digit during or after the
greeting; the system translates that single digit to the corresponding
System ID, and routes the call accordingly.
Action After Greeting
Select the action, for Day and Night Mode, the system should take if the
caller doesn’t press touchtones during the greeting.
If greeting is not recorded, the voice mail system takes this action
immediately.
You may specify a different action to be taken during Day Mode than
during Night Mode. The possible actions are described below.
Take a message
Take a message from the caller. This is the most commonly used
option.