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Issue 1 EliteMail VMS/EliteMail Limited
Use one-key dialing during greeting?
If this transaction box uses one-key dialing, enter the System IDs.
The one-key dialing menu lets you set up single digits to indicate full
System IDs for other transaction boxes, interview boxes, or extension
numbers. Enter an existing System ID for each single digit the caller may
press. As you record the greeting, include pauses in your recording so the
caller has time to make a selection.
One-key dialing lets the caller press a single digit during or after the
greeting; the system translates that single digit to the corresponding
System ID, and routes the call accordingly.
Action After Greeting
Select the action, for Day and Night Mode, the system should take if the
caller doesn’t press touchtones during the greeting.
If greeting is not recorded, the voice mail system takes this action
immediately.
You may specify a different action to be taken during Day Mode than
during Night Mode. The possible actions are described below.
Take a message
Take a message from the caller. This is the most commonly used
option.
Transfer to operator
Transfer the caller to the operator.
Say Good-bye
The system says
“If you need further assistance, press the pound
key now. Thank you and good-bye”
and hangs up.
Hang up
The system hangs up, without saying good-bye.
Go to another ID
The system routes the caller to the System ID you enter.
Restart the call
Except in special applications, the call returns to the opening greeting
that answered the call.