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Chapter 2 NAS Head 2-79
Verify Java client version. Version 1.3.1.1 or newer of the Java client is required. If no
Java Client is installed on the client connecting to the StorEdge, you will normally be
prompted for installation. If not, the client can be found at http://www.java.com. If
you receive error messages related to the Java Client (or JRE), uninstall and reinstall
the client.
If problems continue, one of the most helpful troubleshooting steps is to try another
workstation or two. These problems are often client-specific, and this step often
leads to the resolution.
StorEdge Web Admin missing ICONS or GUI does not respond
The GUI interface requires at least version 1.3.1.1 of the Java plug-in to be installed
on the administrator client machine and should automatically download the plug-in
when needed.
We have seen that sporadic GUI behavior, missing icons or repeated messages
requiring a re-certification is often an indicator of a damaged Java plug-in.
1. From Internet Explorer select “Tools” then “Internet options”.
2. Select “Settings” then “View objects”.
3. Look for Java runtime version.
4. In the status area, verify that it is not damaged.
5. If it says Damaged or if it has uninstalled even after the install has completed
then remove the Java client from workstation and reinstall.
Web GUI login failure.
First, try clearing your browser cache. For Internet Explorer, this can be found under
Tools/Internet options.
Next, try resetting the password via Telnet. Proceed as follows:
1. Access the StorEdge via Telnet.
2. When the menu prompt appears enter “menu” press the enter key.
3. Enter the administrator password for the StorEdge. Press the enter key.
4. Select “K”, “Admin access”.
5. Enter password information. (It can stay the same no need to change password.)
6. Enter “7”, “Save changes”.