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Chapter 1 Troubleshooting Overview 1-9
To collect diagnostics, proceed as follows:
1. Access the StorEdge via Telnet or serial console.
2. Press enter at the [menu] prompt and enter the administrator password.
3. Press the spacebar until “Diagnostics” is displayed under “Extensions” at the
lower right.
4. Select the letter corresponding to “Diagnostics”.
5. Wait a few seconds while the StorEdge builds the diagnostic.
6. Select option “2”, Send Email
7. Select option “1”, Edit problem description
8. Enter a precise description of the problem
9. Press [Enter]
10. Select option “8”, Send Email
Diagnostic is sent
If an email server is not configured or not available, it is also possible to save the
diagnostics to a file on the StorEdge. To do this, proceed as above to access the
“Diagnostics” menu.
1. Select option “1”, Save File.
2. Select option “1”, Edit path
3. Enter a valid path name in the path box. Format is
/<volumename>/<directory>/<new filename>.
4. Press [Enter]
5. Select option “2”, save diagnostics file
System will respond with diagnostic saved
6. Access the volume that you saved the file to with SMB or NFS.
7. Copy the file to a local workstation
Important – Saving the diagnostics file locally will not include the necessary
attachments. When escalating an issue with diagnostics, you must also include the
contents of the /etc directory, and the contents of /cvol/log.