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3-22 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004
End Of Procedure
3.2 Troubleshooting and Recovery
This chapter provides procedures for diagnosing and correcting problems with the
array command module.
3.2.1 Troubleshooting the Module
The storage management software provides the best way to monitor the modules,
diagnose problems, and to recover from hardware failures. You should run the
storage management software continuously and check the status of the storage array
frequently. Use the following procedure to check the status and identify problems
with the command module.
1. Open the Array Management Window for this storage array.
2. Select the component button for each module in this array. View the status of all
components.
The status for each component will be either Optimal or Needs Attention.
3. Do any components have a Needs Attention status?
■ Yes - Go to step 4.
■ No - All components are Optimal. Go to step 5.
Note – IMPORTANT If a fault requires you to power off an attached module, you
may need to cycle the power on all remaining modules in the storage array. Contact
technical support before powering off any attached modules.
4. To correct the problem, select the Recovery Guru toolbar button. Perform the
procedure in the Recovery Guru to correct the problem.
The Recovery Guru may direct you to replace the failed component. If so, go to step
7.
5. Check the lights on the front of the module. A green light indicates a normal
status; an amber light indicates a hardware fault.
6. Are any amber lights on?
■ Yes - Go to step 7.