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2-2 Sun StorEdge 5310 NAS Troubleshooting Guide • December 2004
Spain Tel: +011 3491 767 6000
See the following link for US, Europe, South America, Africa, and APAC local
country telephone numbers:
http://www.sun.com/service/contacting/solution.html
For general support and documentation on the servers, see the following link:
http://www.sun.com/supporttraining/
2.2.1 Problems With Initial System Startup
Problems that occur at initial system startup are usually caused by incorrect
installation or configuration. Hardware failure is a less frequent cause.
2.2.1.1 Checklist
■ Are all cables correctly connected and secured?
■ Is the power cord properly inserted and fully seated?
■ Are there any Baseboard Management Controller (BMC) beep codes? You may
have to listen carefully two or three times to hear them. See “POST Error Beep
Codes” on page 2-27 for beep code details.
■ Is the BMC running? Try pressing the ID button on the front panel. If the blue ID
LED fails to illuminate, the BMC is not responding.
■ Are the cables going to the front panel board installed and seated properly (check
the front panel cable, the USB cable, and the 100-pin flex cable).
■ Are the processors fully seated in their sockets on the server board?
■ Are all add-in PCI boards fully seated in their slots on the server board?
■ Are all jumper and switch settings on add-in boards and peripheral devices
correct? To check these settings, refer to the manufacturer’s documentation that
comes with them. If applicable, ensure that there are no conflicts—for example,
two add-in boards sharing the same interrupt.
■ Are all DIMMs installed correctly?
■ Are all peripheral devices installed correctly?
■ If the system has a hard disk drive, is it properly formatted or configured?
■ Are all device drivers properly installed?
■ Are the configuration settings made in BIOS Setup correct?
■ Did you press the system power on/off switch on the front panel to turn the
server on (power on light should be lit)?
■ Is the system power cord properly connected to the system and plugged into a
NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240V?
■ Is AC power available at the wall outlet?
■ Are there any POST LEDs illuminated? If so check “Power-On Self-Test (POST)”
on page 2-7.