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Chapter 1 Troubleshooting Overview 1-15
3. Press the spacebar until “Packet Capture” is displayed under “Extensions” at the
lower right.
4. Select the letter corresponding to “Packet Capture”.
5. Select option “1”, Edit Fields.
The available options are as follows:
■ Capture FileWhere to save the capture file. </volumename/directory/filename>
■ Frame Size (B)Size in bytes of each frame to capture. The default is normally used.
■ IP Packet Filter“No” captures all traffic, “Yes” allow you to filter what is received.
A filter allows you to select which IP address or addresses you will capture traffic
from. You can also filter on a particular TCP or UDP port.
■ Dump EnableSelect “Yes” to allow StorEdge to save the capture in the event of a
problem.
6. After configuring these options, select option “7”, “Start Capture”
7. Reproduce the network event you wish to capture.
8. Select option “7”, “Stop Capture”.
9. Access the file via NFS or SMB and copy the file as needed.
Client and Server data
Collect all possible information on the client system having the issue and any
authentication or application servers involved in the issue. This information should
include operating system version, patch level and platform.
Duplication instructions
If possible, provide a step-by-step procedure to recreate this problem. Include every
setting and every configuration detail.