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E-11
Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
OL-24002-01
Appendix E Troubleshooting
Recovering the Password
Using the ASDM
To reset the password in the ASDM, follow these steps:
Step 1
From the ASDM menu bar, choose Tools > IPS Password Reset.
Note
This option does not appear in the menu if there is no IPS present.
Step 2
In the IPS Password Reset confirmation dialog box, click OK to reset the password to the default (cisco).
A dialog box displays the success or failure of the password reset. If the reset fails, make sure you have
the correct ASA and IPS software versions.
Step 3
Click Close to close the dialog box. The sensor reboots.
Recovering the ASA 5585-X IPS SSP Password
Note
To reset the password, you must have ASA 8.2.(4.4) or later or ASA 8.4.2 or later. The
ASA 5585-X IPS SSP is not supported in ASA 8.3(x).
You can reset the password to the default (cisco) for the ASA 5585-X IPS SSP using the CLI or the
ASDM. Resetting the password causes it to reboot. IPS services are not available during a reboot.
Use the hw-module module slot_number password-reset command to reset the password to the default
cisco. If the module in the specified slot has an IPS version that does not support password recovery, the
following error message is displayed:
ERROR: the module in slot <n> does not support password recovery.
To reset the password on the ASA 5585-X IPS SSP, follow these steps:
Step 1
Log into the adaptive security appliance and enter the following command:
asa# hw-module module 1 password-reset
Reset the password on module in slot 1? [confirm]
Step 2
Press Enter to confirm.
Password-Reset issued for slot 1.
Step 3
Verify the status of the module. Once the status reads
Up
, you can session to the ASA 5585-X IPS SSP.
asa# show module 1
Mod Card Type Model Serial No.
--- -------------------------------------------- ------------------ -----------
1 ASA 5585-X IPS Security Services Processor-4 ASA5585-SSP-IPS40 JAF1436ABSG
Mod MAC Address Range Hw Version Fw Version Sw Version
--- --------------------------------- ------------ ------------ ---------------
1 5475.d029.8c74 to 5475.d029.8c7f 0.1 2.0(12)3 7.1(4)E4
Mod SSM Application Name Status SSM Application Version
--- ------------------------------ ---------------- --------------------------
1 IPS Up 7.1(4)E4