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Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
OL-24002-01
Appendix E Troubleshooting
Troubleshooting the IDM
d.
Click the Cache tab.
e.
Click Clear.
Step 3
If you have Java Plug-in 1.4.x installed:
a.
Click Start > Settings > Control Panel > Java Plug-in 1.4.x.
b.
Click the Advanced tab.
c.
Under Java Runtime Environment, select JRE 1.3.x from the drop-down menu.
d.
Click the Cache tab.
e.
Click the Browser tab.
f.
Deselect all browser check boxes.
g.
Click Clear Cache.
Step 4
Delete the temp files and clear the history in the browser.
Cannot Launch the IDM-the Analysis Engine Busy
Error Message Error connecting to sensor. Failed to load
sensor-errNotAvailable-Analysis Engine is busy. Exiting IDM.
Possible Cause
This condition can occur if the Analysis Engine in the sensor is busy getting ready
to perform a task and so does not respond to the IDM.
Recommended Action
Wait for a while and try again to connect.
The IDM, Remote Manager, or Sensing Interfaces Cannot Access the Sensor
If the IDM, a remote manager, or sensing interfaces cannot access the sensor, but you can access the
sensor CLI using SSH or Telnet (if enabled), follow these steps:
Step 1
Make sure the network configuration allows access to the web server port that is configured on the
sensor:
sensor# setup
--- System Configuration Dialog ---
At any point you may enter a question mark '?' for help.
User ctrl-c to abort configuration dialog at any prompt.
Default settings are in square brackets '[]'.
Current Configuration:
service host
network-settings
host-ip 192.168.1.2/24,192.168.1.1
host-name sensor