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Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
OL-24002-01
Appendix E Troubleshooting
Gathering Information
Step 3
To send the output (in HTML format) to a file:
a.
Enter the following command, followed by a valid destination. The
password:
prompt appears.
sensor# show tech-support destination-url destination_url
Example
To send the tech support output to the file
/absolute/reports/sensor1Report.html
:
sensor# show tech support dest
ftp://csidsuser@10.2.1.2//absolute/reports/sensor1Report.html
b.
Enter the password for this user account. The
Generating report:
message is displayed.
Tech Support Command Output
The following is an example of the show tech-support command output:
Note
This output example shows the first part of the command and lists the information for the interfaces,
authentication, and the Analysis Engine.
Note
The CLI output is an example of what your configuration may look like. It will not match exactly due to
the optional setup choices, sensor model, and IPS 7.1 version you have installed.
sensor# show tech-support page
System Status Report
This Report was generated on Wed Nov 30 23:40:09 2011.
Output from show version
Application Partition:
Cisco Intrusion Prevention System, Version 7.1(3)E4
Host:
Realm Keys key1.0
Signature Definition:
Signature Update S605.0 2011-10-25
OS Version: 2.6.29.1
Platform: ASA5585-SSP-IPS10
Serial Number: 123456789AB
No license present
Sensor up-time is 13 days.
Using 4395M out of 5839M bytes of available memory (75% usage)
system is using 26.2M out of 160.0M bytes of available disk space (16% usage)
application-data is using 69.7M out of 171.6M bytes of available disk space (43%
usage)
boot is using 57.3M out of 70.5M bytes of available disk space (86% usage)
application-log is using 494.0M out of 513.0M bytes of available disk space (96%
usage)
MainApp S-2011_NOV_16_00_20_7_1_3_46 (Release) 2011-11-16T00:23:0
6-0600 Running
AnalysisEngine S-2011_NOV_16_00_20_7_1_3_46 (Release) 2011-11-16T00:23:0
6-0600 Running
CollaborationApp S-2011_NOV_16_00_20_7_1_3_46 (Release) 2011-11-16T00:23:0