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7
Troubleshooting
Pre-Troubleshooting Procedures
Preliminary Operating Checks
Prior to troubleshooting a specific printer problem, you should
ensure that:
• The printer is being maintained on a regular basis as
described in Chapter 4.
• The customer is using acceptable media as specified in the
User’s Manual.
• The printer is installed on a solid, level surface.
• The line voltage does not vary more than 10% from the
nominal rated value as specified on the Power Rating Label.
• The operating environment for the printer and paper is within
the temperature and humidity specifications listed in Chapter
1 of this manual.
• The printer is never exposed to ammonia fumes such as those
produced by diazo copiers, or office cleaning materials.
• The printer is not exposed to direct sunlight.
• Non-HP components (such as refilled toner cartridges, font
cartridges, and memory boards) are removed from the printer.
Troubleshooting 7-1