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Message Symptoms and Recommendations
55 ERROR
55 PRINTER ERROR
Indicates a communications problem between the DC
Controller PCA and the Formatter PCA. Pressing
[Continue]* clears the error and resumes printing.
Perform the Test Print operation to verify DC Controller
functionality. If the message persists, check for any cable
damage, and check the DC voltages, or replace the DC
Controller.
57 SERVICE
57 MOTOR FAILURE
57.1 SERVICE
This message indicates that a main motor failure occurred.
Power cycle the printer. If the error persists, first check the
connections at the main motor and DC Controller, then
replace the main motor to clear the error. See “57 (or
57.1) SERVICE message.
58 SERVICE
58 FAN MOTOR FAILURE
57.2 SERVICE
This errors indicates the DC Controller detects an exhaust
fan failure in either the printer or the optional duplexer. See
the “58 (or 57.2) SERVICE” section for more information.
61.[x] SERVICE
X=0 - 4
Printer encountered a parity error when accessing the RAM
memory SIMM in slot “X”. If X=0, the faulty SIMM slot was
not detected. Turn OFF the printer, then back ON. (Data
stored in printer is lost.) If the error is still present, Turn OFF
the printer and verify that the indicated SIMM is correctly
installed. Turn ON the printer . If the error is still present,
turn OFF the printer, and remove the SIMM board. Turn ON
the printer. If the error message does not appear, the
problem is on the SIMM board; if the error still appears, the
problem is in the printer’s internal memory.
62.[x] SERVICE
x=0 - 5
Printer identified a problem while checking its memory. “X”
refers to the device the printer was checking when it
encountered the error.
0: Internal Memory
1-4: SIMM Slot
5: Cartridge
If the printer contains a SIMM memory board, turn OFF the
printer. (Data stored in printer is lost.) Verify that the SIMM
is installed correctly, and turn ON the printer. If the error is
still present, turn OFF the printer, and remove the SIMM
board. Turn ON the printer. If the error message does not
appear, the problem is on the SIMM board.
63 SERVICE
63 NEEDS SERVICE
The printer found a problem in its internal RAM memory.
Switch OFF the printer, and then switch ON. (You lose any
data stored in the printer.) If the problem persists, replace
the Formatter PCA.
Table 7-1
Printer Messages (continued)
*
Press Go on the LJ5.
Troubleshooting 7-7