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Message Symptoms and Recommendations
64 SERVICE
64 PRINTER ERROR
65 SERVICE
67 SERVICE
The printer identified an internal service error. If this error
appears, turn the printer OFF, and then back ON. If the
problem persists, replace the Formatter PCA.
68 ERROR
68 NVRAM ERROR
The printer detected an error in the nonvolatile memory
(NVRAM). Press [Continue]*, then check your Control Panel
settings. If the problem persists, replace the Formatter PCA.
68 SERVICE
68 NVRAM FULL
The printer’s nonvolatile memory is full because new
feature sets were installed. Power the printer OFF, then
back ON. If the problem persists reinitialize the NVRAM by
pressing the [Item]** key while powering on the printer.
Reset the page count, cold reset paper size, display
language, and all other applicable control panel settings.
70 SERVICE
HP LJ 4+/4M+ Only
A firmware SIMM problem was identified. Remove or
replace the firmware SIMM.
71 SERVICE
HP LJ 4+/4M+ Only
A firmware SIMM problem was identified. Remove or
replace the firmware SIMM.
79 SERVICE [xxxx] An internal controller error has occurred. Power the printer
OFF, then back ON. If this error persists, replace the
Formatter PCA. Remove third party memory, if installed.
May also be caused by driver or application
incompatibilities, or defective toner cartridge.
80 SERVICE [xxxx] The formatter PCA has been informed of an irrecoverable
error by the MIO card. Power cycle the printer. If the error
persists, replace the MIO card.
81 SERVICE [xxx] Formatter manufacturing error. Cold Reset the printer. If
the problem persists, replace the Formatter PCA.
EE LOAD [envelope
size]
ENVELOPE FEEDER
[envelope size]
The printer received a request for an envelope size that is
not loaded currently in the optional envelope feeder, or the
feeder is empty. Envelope size may be: COM10, MONARCH,
or DL, C5, B5, or ENVELOPE. Load the correct envelope
size into the tray, or press [Continue]* to use the size of
media installed in the feeder.
FE CARTRIDGE An accessory cartridge was removed or replaced while the
printer was on line. (This message appears even if the
cartridge was not used.) Power cycle the printer to clear
this message. Ensure that the printer is off line when the
cartridge is removed or installed. If a font cartridge is not
recognized, verify that it is installed correctly.
FI INSERT CART An accessory cartridge was removed while the printer was
in an error state. To clear this message, insert the cartridge,
clear any error conditions, then remove the cartridge.
Table 7-1
Printer Messages (continued)
*
Press Go on the LJ5
. **
Press Job Cancel on the LJ5.
7-8 Troubleshooting