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Interface Troubleshooting
This section provides an overview of the printer interface
requirements. Refer to Chapter 3 for detailed information about
the printer interfaces and configuration.
Communications Check
Note
Communication problems are normally the
customer’s responsibility. Time spent attempting
to resolve these problems may not be covered by
the product’s Hewlett-Packard warranty.
The Customer Service Center (CSC) is available
to the customer to help them through these
problems. The CSC telephone number is:
(208) 323-2551.
If the printer is not connected to an MS-DOS-based host, proceed
to the Communications Checks table in this section.
Test Message
After the printer is installed, verify communications between the
printer and the IBM-compatible computer. Enter the following at
the DOS prompt:
C:\DIR>LPT1 [Enter]
The printer should print a directory listing of the C:\ directory. If
the Communications Check fails, proceed as follows.
7-52 Troubleshooting