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Technical Assistance
HP ASAP 1-800-333-1917 (U.S.)
HP ASAP (Automated Support Access Program) provides free
technical support information 24 hours a day, 7 days a week. The
ASAP system includes HP FIRST and HP AUDIO-TIPS, both
explained below. The ASAP service requires a touch-tone phone.
HP FIRST
HP FIRST (Fax Information Retrieval Support Technology) is a
phone-in fax service providing technical information for HP
LaserJet users as well as service personnel. Receiving a fax
requires a group 3 facsimile machine or fax card. Service-related
information includes:
•
Service notes (HP Authorized Dealers) (password = 737842).
• Application notes.
• Product Data Sheets.
• Material Safety Data Sheets (MSDS).
• Typeface and accessory information.
• Printer support software information.
• Toner information.
• Driver request form and Software Matrix.
HP FIRST, U.S.
Call the HP ASAP system (1-800-333-1917) and follow the voice
prompts to enter HP FIRST.
HP FIRST, Europe
Call HP FIRST at one of the following numbers:
U.K., 0-800-96-02-71 Netherlands, 06-02-22-420
Belgium (Dutch), 0800-1-1906 Germany, 0130-8100-61
Switzerland (German), 155-1527 Austria, 0660-8128
For English service outside the above countries, (31) 20-681-5792
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