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20 Introduction
Describes how to configure IP Multicast Routing Protocol features for
the Nortel Ethernet Routing Switch 2500.
How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support web site:
w
ww.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
• download software, documentation, and product bulletins
•
search the Technical Support web site and the Nortel Knowledge Base
for answers to technical issues
•
sign up for automatic notification of new software and documentation
for Nortel equipment
•
open and manage technical support cases
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
web site, and have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the phone
number for your region:
w
ww.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
An Express Routing Code (ERC) is available for many Nortel products and
services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate the
ERC for your product or service, go to:
Nortel Ethernet Routing Switch 2500 Series
Overview — System Configuration
NN47215-500 (323162-B) 02.02 Standard
4.1 19 November 2007
Copyright © 2007, Nortel Networks
.