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Troubleshooting
Print media misfeeds or multiple feeds
occur.
Ensure that the print media you are using meets the specifications for your printer.
See "Supported Paper Sizes" on page 166 for more information.
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the width guides and the length guide are adjusted correctly.
Do not overfill the print media sources.
Do not force print media into the standard 150 sheet tray when you load it.
Otherwise, it may skew or buckle.
Ensure that the print media is not curled.
Load the recommended print side correctly for the type of print media you are
using. See "Loading Print Media" on page 168 for more information.
Turn the print media over or around and try printing again to see if feeding
improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading the print
media.
Load a print media source only when it is empty.
The envelope is creased after printing. Ensure that the envelope is loaded as instructed in "Loading Envelopes" on
page 171.
Page breaks in unexpected places. Increase the setting for Time-Out in the Printer Settings menu in the
Dell™ Printer Configuration Web Tool.
Print media does not stack neatly in the
output tray.
Turn the print media stack over in the standard 150 sheet tray.
Printer does not duplex pages. Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the
General or Paper/Output tab in the printer driver.
Problem Action