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Troubleshooting
Toner Smears or Print Comes Off/Stain on Back Side
Action Yes No
1 The print media surface may be uneven. Try changing the Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
a
On the
General
or
Paper/Output
tab in
Printing Preferences
of the
printer driver, change the
Paper Type
setting.
Is the problem recovered?
The task is complete. Go to action 2.
2
Verify that the correct print media is being used. See "Supported Paper
Types" on page 167. If not, use the print media recommended for the
printer.
Is the problem recovered?
The task is complete. Go to action 3.
3
Adjust the fusing unit temperature.
a
Launch the
Tool Box
, and click
Adjust Fusing Unit
on the
Printer
Maintenance
tab.
b
Adjust the fixing temperature by turning up the value for your
printing media.
c
Click
Apply New Settings
.
Is the problem recovered?
The task is complete. Contact Dell.