Filter
Top Products
Troubleshooting
303
Scanning Problems
Documents are not stored in the memory. There may not be enough memory to store the document. If the display shows a
Memory Full
message, delete any documents you no longer need from the
memory and then restore the document, or wait for the job in progress (e.g., a fax
transmission or reception) to complete.
Blank areas appear at the bottom of each
page or on other pages, with a small strip of
text at the top.
You may have chosen the wrong paper settings in the user option setting. See
"Print Media Guidelines" on page 162.
The printer will not send or receive faxes. Ensure that the country code is set correctly under (Menu)
System
Admin Menu
Fax Settings
Country
.
Check that the phone line is connected properly. See "Connecting the Telephone
Line" on page 35.
An error often occurs during a fax
transmission or reception.
Reduce the modem speed under (Menu)
System
Admin Menu
Fax Settings
Modem Speed
.
Problem Action
The scanner does not work. Ensure that you place the document to be scanned face down from the document
glass, or face up in the ADF.
There may not be enough available memory to hold the document you want to
scan. Try the preview function to see if that works. Try lowering the scan resolution
rate.
Check that the Ethernet or USB cable is connected properly.
Ensure that the Ethernet or USB cable is not defective. Switch the cable with a
known good cable. If necessary, replace the cable.
Check that the scanner is configured correctly. Check the application you want to
use to make certain that the scanner job is being sent to the correct port.
The printer scans very slowly. Graphics are scanned more slowly than text when using the Scan to E-mail or Scan
to Network Folder feature.
Communication speed becomes slow in scan mode because of the large amount of
memory required to analyze and reproduce the scanned image.
Scanning images at a high resolution takes more time than scanning at a low
resolution.
Document misfeeds or multiple feeds occur
in the ADF.
Ensure that the document’s paper type meets the specifications for the printer. See
"Supported Paper Types" on page 167 for more information.
Check whether the document is properly loaded in the ADF.
Ensure that the document guides are adjusted properly.
Ensure that the number of document sheets do not exceed the maximum capacity
of the ADF.
Ensure that the document is not curled.
Fan the document well before loading it in the ADF.
Vertical lines appear on the output when
scanned using the ADF.
Clean the ADF glass.
See "Cleaning the Scanner" on page 272.
Problem Action