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Troubleshooting
A smear appears at the same location on the
output when scanned using the document
glass.
Clean the document glass.
See "Cleaning the Scanner" on page 272.
Images are skewed. Ensure that the document is loaded straight in the ADF or on the document glass.
Diagonal lines appear jagged when scanned
using the ADF.
If the document uses thick media, try scanning it from the document glass.
The printer does not properly transfer scan
data to a specified destination via the Scan
to E-mail or Scan to Network Folder feature.
Check if the following settings have been set correctly on the
Dell Printer Configuration Web Tool.
Scan to Network Folder
Check the following settings under Address Book Server Address:
• Server Address
•Share Name
•Server Path
•Login Name
• Login Password
Scan to E-mail
Check the following setting under Address Book Fax/E-mail:
• E-mail Address
Cannot scan using Windows Image
Acquisition (WIA) on a Microsoft
®
Windows Server
®
2003 computer.
Enable WIA on the computer.
To enable WIA:
1
Click
Start
, point to
Administrative Tools
, and then click
Services
.
2
Right-click
Windows Image Acquisition (WIA)
, and then click
Start
.
Cannot scan using TWAIN or WIA on a
Windows Server
®
2008 or Windows Server
®
2008 R2 computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1
Click
Start
, point to
Administrative Tools
, and then click
Server Manager
.
2
Under
Features Summary
, click
Add Features
.
3
Select the
Desktop Experience
check box, click
Next
, and then click
Install
.
4
Restart the computer.
Problem Action