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Index
Introduction
Chapter 8 Troubleshooting
Appendix
Glossary
Contents
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165
How to Load
Documents
Configuring
the Scan
Settings
How to Use
the Operator
Panel
Various Ways
to Scan
Daily Care
Operational
Settings
Replacing
Consumables
Scanner
Overview
Troubleshooting
Paper jams/pick errors occur frequently.
*1: "Consumables" refers to the pick roller, separator roller and brake roller.
Does the condition of the documents fulfill the
requirements described in "Precautions" in "Paper Quality"
(page 40)?
No
Use a document that satisfies the required conditions.
For more details, refer to "2.2 Documents for Scanning" (page 40).
Ye s
Has any foreign matter entered inside the ADF?
Ye s
Clean or remove any foreign matter from the ADF.
For information on cleaning, refer to "6.2 Cleaning the ADF (with Cleaning Sheet)"
(page 124) or "6.3 Cleaning the ADF (with cloth)" (page 126).
No
Are the consumables (*1) installed correctly?
No
Install the consumables (*1) correctly.
For information on how to install the consumables, refer to "Chapter 7 Replacing
Consumables" (page 133).
Ye s
Are any of the consumables (*1) dirty?
Ye s
Clean the consumables (*1).
For information on cleaning, refer to "6.2 Cleaning the ADF (with Cleaning Sheet)"
(page 124) or "6.3 Cleaning the ADF (with cloth)" (page 126).
No
Are any of the consumables (*1) worn out?
Ye s
Check the consumable counters. Replace the consumables if necessary.
For information on how to replace the consumables, refer to "Chapter 7 Replacing
Consumables" (page 133).
No
Did you adjust the paper separation force on the operator
panel?
No
Lower the paper separation force if it is set high.
For information on how to adjust the paper separation force, refer to "1.9 Adjusting
the Paper Separation Force" (page 26).
Ye s
If the above countermeasures do not solve the problem, check the items in "8.4
Before You Contact the Scanner Service Provider" (page 169) first, then contact
your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.