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Index
Introduction
Chapter 8 Troubleshooting
Appendix
Glossary
Contents
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169
How to Load
Documents
Configuring
the Scan
Settings
How to Use
the Operator
Panel
Various Ways
to Scan
Daily Care
Operational
Settings
Replacing
Consumables
Scanner
Overview
Troubleshooting
*
Please check the following items before contacting your
FUJITSU scanner dealer or an authorized FUJITSU scanner
service provider.
General
Error Status
■
Computer connection issues
■ Feeding issues
8.4 Before You Contact the Scanner Service Provider
Item Findings
Scanner model
name Example: fi-6800
To find out the scanner model name, refer to "8.5
Checking the Product Labels" (page 171).
Serial No.
Example: 000001
To find out the Serial Number, refer to "8.5
Checking the Product Labels" (page 171).
Manufacture Date
Example: 2009-09 (September 2009)
To find out the date of manufacture, refer to "8.5
Checking the Product Labels" (page 171).
Date of purchase
Symptom
Frequency of
trouble
Do you have
warranty for this
product?
Name of option
product used Example: fi-680PRF
For more details about the options, refer to "A.4
Scanner Options" (page 228).
Item Findings
OS version
(Windows)
Error message
Interface type
Example: SCSI interface
Interface controller
type Example: Adaptec SCSI Card AHA-2940AU
Item Findings
Type of document
Main purpose of use
Last date of
cleaning
Date of consumable
replacement
operator panel
status