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Index
Introduction
Chapter 8 Troubleshooting
Appendix
Glossary
Contents
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168
How to Load
Documents
Configuring
the Scan
Settings
How to Use
the Operator
Panel
Various Ways
to Scan
Daily Care
Operational
Settings
Replacing
Consumables
Scanner
Overview
Troubleshooting
Scanner is not recognized by the computer when
using Kofax VRS.
Is the interface cable connected correctly?
No
Connect the interface cable correctly.
For information on how to connect the cables, refer to “Connecting Cables” in
“Getting Started”.
Ye s
Is it connected via SCSI/USB Connector 2?
No
Connect via SCSI or USB Connector 2.
Ye s
Is the SCSI ID set to a number other than "9"?
No
Configure the SCSI ID to a number other than "9".
Ye s
If the above countermeasures do not solve the problem, check the items in "8.4
Before You Contact the Scanner Service Provider" (page 169) first, then contact
your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.