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Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support and for sales and corporate information.
Online Support You can request technical support online by accessing the Allied Telesis
Knowledge Base: www.alliedtelesis.com/support/kb.aspx. You can use
the Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Allied Telesis
web site at www.alliedtelesis.com. Select your country from the list on
the web site and then select the appropriate tab.
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense. For
instructions on how to obtain an RMA number, go to our web site at
www.alliedtelesis.com and then select Support and Replacement
Services.
Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information through
our web site at www.alliedtelesis.com.
Management
Software Updates
New releases of the management software for our managed products are
available from the Allied Telesis web site: www.alliedtelesis.com. For
downloading instructions, see “Downloading Management Software and
Web-based Guides” on page 17.