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Upgrading R6csi/R7csi/R8csi to Avaya Communication Manager on an Avaya DEFINITY Server CSI
184 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP database, you must
call the RFA Help desk (Table 45
) to have them correct the SAP information.
Table 45: RFA Help desk contact numbers
Where Who Phone number/
URL
Prompt or
selection
Channel:
● U.S. and Canada
● Variable Workforce
Group
● Avaya contractors
Avaya
Associates
Members
Contractors
866-282-9248
or
303-354-8999
Prompts 2,
4, 2
U.S. and Canada Business
Partners
866-282-9248
or
303-354-8999
Prompts 1,
3, 2
EMEA Direct and
Business
Partners
+31-70-414-8720
or
http://
www.avayanetwo
rk.com
Prompt 3
Select GSO;
select EMEA
APAC RTAC Direct and
Business
Partners
+65-6872-8686
CALA
● Mexico TAC
● Brazil TAC
● Columbia TAC
● Argentina TAC
● Mexico Call Receipt
Direct and
Business
Partners
+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998