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Installing and Cabling the Cabinets
28 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP database, you must
call the RFA Help desk (Table 3
) to have them correct the SAP information.
Table 3: RFA Help desk contact numbers
Where Who Phone number/
URL
Prompt or
selection
Channel:
● U.S. and Canada
● Variable Workforce
Group
● Avaya contractors
Avaya
Associates
Members
Contractors
866-282-9248
or
303-354-8999
Prompts 2,
4, 2
U.S. and Canada Business
Partners
866-282-9248
or
303-354-8999
Prompts 1,
3, 2
EMEA Direct and
Business
Partners
+31-70-414-8720
or
http://
www.avayanetwork
.com
Prompt 3
Select GSO;
select EMEA
APAC RTAC Direct and
Business
Partners
+65-6872-8686
CALA
● Mexico TAC
● Brazil TAC
● Columbia TAC
● Argentina TAC
● Mexico Call Receipt
Direct and
Business
Partners
+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998