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Troubleshooting an Upgrade
358 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
Troubleshooting Upgrades
The subsections to follow present specific procedures for common upgrade problems, listed
below:
● No Translation After Upgrade
● Translation Corruption Detected
● Unsuccessful Translation Backup
● Software Incompatibility
● Re-install the ISDN-PRI Links (Only for Failed Upgrades)
No Translation After Upgrade
This problem usually means that the translation flashcard was not present when the system
expected it to be present. This can occur if the translation card is not fully inserted, or in some
cases when the technician is distracted from monitoring the progress of the upgrade software
command and fails to insert the translation card when prompted. To recover, perform the
following:
1. Verify that the translation card is inserted (on duplicated SPE systems, it should be inserted
in the active SPE).
2. Login as craft.
3. Verify the format and content of the flashcard by typing status card-mem, and observe that
the output indicates that a translation file is present.
4. Type reset system 3 and press Enter.
5. If the above fails, escalate the problem.
Translation Corruption Detected
This usually means that the translations were not successfully backed up to the translation card
or that the current software may not be compatible with the new Avaya Communication
Manager.