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Issue 10 June 2005 357
Appendix A: Troubleshooting an Upgrade
This appendix provides information to correct some problems when upgrading a system. The
information in this appendix is a compilation of the most commonly reported troubles received
by Tier 4 Support at Avaya. For general information on troubleshooting associated with
maintenance procedures, see Chapter 1, “Maintenance for csi Systems,” of Maintenance for
Avaya DEFINITY Server CSI.
This appendix is organized into two main sections, as described below:
● Troubleshooting Guidelines – provides general procedures to try before escalating a
problem
● Troubleshooting Upgrades – provides specific troubleshooting procedures for common
upgrade problems
Troubleshooting Guidelines
Before escalating a problem, try the troubleshooting procedures listed in this appendix. Also try
the general troubleshooting procedures below.
1. Check the software compatibility on the Software Release Letter. Be sure the software that
you are upgrading from is compatible with the Avaya Communication Manager that you are
upgrading to.
2. Check the Avaya Communication Manager flashcard for defects.
3. Always use the Software Release Letter that accompanies the Avaya Communication
Manager. If the letter is not available, use the appropriate chapter in this book.