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Upgrading R9csi/R10csi/Communication Manager 1.x/2.x to Avaya Communication Manager 2.2 on an
212 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
If you do not have a direct connection between RFA and the switch and you are upgrading from
Release 9 to Avaya Communication Manager:
1. Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch
Configuration File.
2. When prompted, type in the Transaction ID number.
3. Use the FET instructions to create a new switch connection profile.
4. Create the Switch Configuration File.
5. Upload the Switch Configuration File to the RFA website.
6. Deliver the License File to your laptop/PC for installation later in this procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP database, you must
call the RFA Help desk (Table 49
) to have them correct the SAP information.
Table 49: RFA Help desk contact numbers
Where Who Phone number/
URL
Prompt or
selection
Channel:
● U.S. and Canada
● Variable Workforce
Group
● Avaya contractors
Avaya
Associates
Members
Contractors
866-282-9248
or
303-354-8999
Prompts 2,
4, 2
U.S. and Canada Business
Partners
866-282-9248
or
303-354-8999
Prompts 1,
3, 2
EMEA Direct and
Business
Partners
+31-70-414-8720
or
http://
www.avayanetwo
rk.com
Prompt 3
Select
GSO;
select
EMEA
1 of 2