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Chapter 7: Administration Categories
Altiris Helpdesk Solution User Guide 100
Categories
List Categories
All New work items entered into the Helpdesk system must be associated with a Category. The
Categories option is only available in the Admin console, you can List, Edit or Delete categories.
1 Open Admin console by entering either the complete URL http://<server name>/aexhd/admin/
Default.aspx or by entering a shortcut (URL alias) if created. <OR>
2 Enter through the main entry point Altiris eXpress Helpdesk consoles -
http://<server name>/aexhd/ then click
Helpdesk Admin console.
3 Click Admin>Categories>List categories.
4
Click Edit on the toolbar to go directly to the Edit categories page.
List Categories Page Description
Page Items
Item Description
Default category Select a
Default category for items to be associated with if no
category is selected at the time a work item is created.
Name Name of the category work items will be associated with.
Status The category is
Active.