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Chapter 7: Administration Categories
Altiris Helpdesk Solution User Guide 101
Edit Categories
The Edit categories page displays a list of all categories used to group work items together however
the workers see fit. The default set of categories cover a large portion of the problems typically
encountered by the Helpdesk workers.
Categories use a hierarchical structure following a parent, child relationship. Main topic categories
can be created with similar or same like topics created as levels below.
Example
• Parent main topic Break-Fix
• Child topic ...Copier
• Child topic ...Desktop
• Child sub-topic .......Monitor
• Child sub-topic .......Keyboard
As you can see, all child topics fall below Break-Fix; however, Desktop needed further category
topics to define elements of the desktop.
The icons shown below allow you to Add, Edit, Move, Copy or Delete categories. Click on the
appropriate icon to perform the desired function.