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Chapter 7: Administration Configure Helpdesk
Altiris Helpdesk Solution User Guide 129
Option 1: This database was last configured by Alert Manager.
• Press
Update to update the database.
• Press Back to choose another database.
Option 2: This database was last configured by a previous version of Helpdesk.
• Press
Update to update the database to the current version.
• Press Back to choose another database.
Option 3: This database is not a Helpdesk database.
• Press
Update to update to add Helpdesk to this database.
• Press Back to choose another database.
Option 4: Helpdesk will create this database.
• Press
Update to create this database.
• Press Back to choose another database.
Option 5: This database is correctly configured.
• Press
Update to refresh the database.
• Press
Back to choose another database.
• Press Continue to proceed with this database.
Note Pressing Update or Continue may display the following page.
The page looks and acts like the New NS source command except it offers fewer options.
Pressing Update will create the NS source, Continue will not.
The page is only displayed when no NS sources exit in the chosen database. During the initial
install, there is usually a source already registered and the
Configure Notification Server source
page will not be displayed.
10 Click Continue, the Configure Helpdesk is complete and the Helpdesk application will restart. All
workers connected to Helpdesk will lose their work if they are editing data at the time of the
restart. If no errors occur the Admin worker will return to the
Admin report page.