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Chapter 5: Configuration Entry Points
Altiris Helpdesk Solution User Guide 41
The value “no” means that database configuration is not possible through this console. Helpdesk
will display an error instead of displaying the
Helpdesk configuration page.
The value “yes” means that the databaseConfigCmd attribute must be present.
The value “
no” means the error display command must be named in the denyCmd attribute.
•
databaseConfigCmd
The value of this attribute must match the value of an id attribute of a <command> element
defined in same web.config file. It should always refer to the ConfigureHelpdesk templated
command. This attribute is only necessary when allowDatabaseConfig is set to “yes.”
•
denyCmd
The value of this attribute must match the value of an id attribute of a <command> element
defined in same web.config file. Typically this command should refer to the Deny module. It is
required when allow
DatabaseConfig is set to “no.”
•
sessionTimeout
The value of this attribute must be an integer greater than 0: “20” for example. This attribute is
useful for consoles that do not have a keepalive mechanism to keep their IIS sessions alive: the
user and winuser consoles use this attribute by default. The default session timeout is configured
in the main
web.config file and is initially set to 4 minutes.
<credential>
This element defines how workers and users are authenticated by Helpdesk after being authenticated
or not by IIS and NTLM security. There is one required attribute: workerMode, and several other
attributes that may or may not be required depending on the value of
workerMode.
The five entry points/web.config files that ship with Helpdesk demonstrate all useful combinations
of attributes.
workerMode=”worker”|”winUser”|”guest”|”user”
• “worker”
This mode requires users of the consoles defined in this entry point to be enrolled as workers in
Helpdesk. The NT ID provided by the browser is used to identify the worker. Workers typically
have access to the full functionality of Helpdesk except for administrative functions.
Other required attributes:
allowSelfEnrollment, selfEnrollmentCmd, denyCmd.
• “winUser”
This mode requires users of the consoles defined in this entry point to be defined as contacts in
Helpdesk. An NT ID provided by the browser through IIS Integrated Windows Authentication
is required to identify the contact. Consoles defined using this mode usually have only limited
Helpdesk abilities: to create new work items and to review and updates work items previously
created by them. This mode is appropriate for end-users in an intranet environment where
Integrated Window Authentication is available. Workers can use consoles with this credential
also because workers are contacts with valid NT IDs. However, they will not be able to access
full worker functionality.
Other required attributes: a
llowSelfEnrollment, selfEnrollmentCmd, denyCmd.
• “guest”
This mode is for completely anonymous access to Helpdesk to create new work items, for
example, at a public walk-up kiosk. No authentication takes place and no contact information is
created about the end-user using the console. Any information collected by commands in a
“guest” mode console is typically inserted into the work item comment field to be interpreted by
a worker.
There are
no other required attributes.
• “user”