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Chapter 1: Introducing Helpdesk Solution
Altiris Helpdesk Solution User Guide 12
System Requirements
The following is a list of minimum requirements for the Helpdesk Solution.
Server
• Altiris eXpress Notification Server 5.5 SP2 or later
• A CD-ROM drive with Microsoft 2000 Server/Advanced Server and SP2 or later
• Hard drive formatted with NTFS file system
• Microsoft IIS 5.0 (IIS 5.0 requires webs to be hosted on NTFS)
• Microsoft SQL Server 2000 is recommended, SQL 7.0 (approved), MSDE is not recommended
• Microsoft Internet Explorer 6.0 or greater is recommended; all others browsers are supported
• Pentium III 933 MHz or higher
• 512 MB RAM (1 GB is recommended)
Worker Console
• Microsoft Internet Explorer 6.0 or later, Netscape Navigator 3.0 or later, Opera 4.0 or later
End User Console
• Although Helpdesk Solution works from any web browser, it works best with Internet Explorer
6.0 (or later)