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Chapter 7: Administration Configure Helpdesk
Altiris Helpdesk Solution User Guide 128
Configure Helpdesk
The Configure Helpdesk page lets you configure the Helpdesk Solution’s SQL database.
Note The first time the Helpdesk console is selected as well as completing the Helpdesk ASP.NET
Config wizard
, the page (shown below) will display without the left-hand menu options and there will
NOT be a Cancel button available. You must configure the Helpdesk SQL database successfully
before the rest of the features can be accessed.
1 Click Admin>Configure Helpdesk.
2 Type the name of a SQL Server in the box.
3 Type the name of the Database in the box.
4 Select the check box to Use SQL login instead of Helpdesk trusted connection.
5 Type a User name in the box.
6 Type a Password in the box.
7 Click Next to continue.
8 Click Back to return to the Configure Helpdesk page to edit data entries.
9 Click Update to refresh the database.
Note If you select Update the database is checked by the Helpdesk Solution, there are five
outcomes and one error message possible from the database check, they are as follows:
Error condition:
This database was last configured by a later version of Helpdesk. You must either upgrade this
version of Helpdesk or choose a different database.
Database version: {0}
Current version: {0}