Filter
Top Products
Altiris Helpdesk Solution User Guide 95
Chapter 7:
Administration
The Administration topic list, includes the following:
• Helpdesk Admin Console (page 97)
• Commands (page 97)
• Common tasks (page 97)
• The Admin Report (page 98)
• Admin Report Page Field Description (page 99)
• Run Admin Reports (page 99)
• Categories (page 100)
• List Categories (page 100)
• List Categories Page Description (page 100)
• Edit Categories (page 101)
• Add New Category (page 102)
• Modify Category (page 103)
• Move Category (page 104)
• Copy Category (page 105)
• Delete Category (page 106)
• Routing Rules (page 107)
• List Routing Rules (page 107)
• Edit Routing Rule (page 108)
• Process Order of Routing Rules (page 108)
• New Routing Rule (page 109)
• Delete Routing Rules (page 111)
• Notify Rules (page 112)
• List Notify Rules (page 112)
• New Notify Rule (page 113)
• Edit Notify Rule (page 115)
• Delete Notify Rules (page 116)
• E-mail Templates (page 117)
• List Templates (page 117)
• New Template (page 118)
• Edit E-mail Templates (page 119)
• Default E-mail Templates. (page 119)
• E-mail Template Macros (page 120)