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Chapter 6: User Interface Additional Work Item Information
Altiris Helpdesk Solution User Guide 56
Attach Page Field Description
Link Work Items
A work item can link to one other work item, and multiple work items can link to the same work
item. If a work item was previously linked, it will be overwritten by the last selected link item.
To clarify this feature in more detail, be sure to read the scenario below.
Scenario
• Worker Kathi creates work item #2 reporting a need to move a PC. Work item #4 is referring to
moving the same PC. Kathi links work item #2 to work item #4.
• Worker Jared creates
work item #5 reporting computer equipment needs moving in the same
office as work item #4. Jared links work item #5 to work item #4.
• Worker Scott creates
work item #6 reporting a printer needs moving from one office to
another, the same office move as stated in
work item #4. Scott links work item #6 to work item
#4
.
• Worker Kathi reopens
work item #2 to edit the record. Work item #3 is another PC move for
the same office as stated in
work item #2. Kathi links work item #2 to work item #3.
• The current
work item open is linked to the most recently selected work item once the worker
clicks the OK button.
Page Items
Item Description
Upload file Browse to the location of the file to attach.
Description Type a description for the file attachment.
Upload Click
Upload to attach file to new work item.
Remove Click
Remove to delete the file attachment from the Upload files
list.
Uploaded files Displays files attached to the new work item.
OK Click
OK to continue with work item.
Time Spent
(minutes)
The time spent working on this work item. This number can be
changed if there has been work performed while not in the
console.
Done Click to save the changes.