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Chapter 7: Administration E-mail Template Macros
Altiris Helpdesk Solution User Guide 120
E-mail Template Macros
When you are adding or editing an e-mail template, you can use special macros in the message for
the From, Subject and Body boxes to represent data that will be inserted by Helpdesk Solution when
it generates e-mail using the template. There are three different classes of macros: simple, complex
and mail.
Simple Macros
Simple macros resolve into a single value or work item data.
WORKITEM(<workitem_field>) <workitem_field> is the name of a field in the current
work item (the one that was just updated). The value
of that field replaces the macro.
For Example: WORKITEM(workitem_number) will
be replaced with the work item’s number.
The list of valid fields corresponds to the columns in
the workitem_current_view view.
CONTACT(<contact_field>) <contact_field> is the name of a field in the record of
the contact that is associated with the current work
item.
Note All contact information is available using
the WORKITEM() macro.
MANAGEDOBJECT(<managed_object_field>
)
< managed_object_field > is the name of a field in the
record of the asset that is associated with the current
work item. All asset information is available using the
WORKITEM() macro.
ASSIGNED_TO_WORKER(<worker_field>) <worker_field > is the name of a field in the record of
the worker that is associated with the current work
item as the assigned to worker. Most assigned to
worker information is available using the
WORKITEM() macro
Use ASSIGNED_TO_WORKER () to see information
such as ASSIGNED_TO_WORKER
(worker_organization_name) that is not available
through the WORKITEM() macro.
MODIFIED_BY_WORKER(<worker_field>) <worker_field > is the name of a field in the record of
the worker that is associated with the current work
item as the modified by worker. Most modified by
worker information is available using the
WORKITEM() macro.
Use MODIFIED_BY_WORKER () to see information
such as MODIFIED_BY_WORKER
(worker_organization_name) that is not available
through the WORKITEM() macro.