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Chapter 4: Installation Helpdesk Setup
Altiris Helpdesk Solution User Guide 32
Upgrading Releases
Upgrading released version of Helpdesk Solution can be done by doing an upgrade check in the
Solution Center. This will install over the top of the existing software. Downloading the latest
AeXHD.exe and running it manually will upgrade Helpdesk Solution also. If you use "Add/Remove
Programs
" to remove the previous version of Helpdesk, any customization to the web site you made
may be lost and have to reconstituted.
Upgrading an interim development database is not supported, and requires the creation of a new
database. An interim development database is defined as any database created by a non-released
version of Helpdesk Solution.
Interim builds during beta testing should be removed using the “
Add/Remove Programs” in the
operating system. Subsequent builds can then be installed once the previous build has been removed.
Anytime Notification Server is being updated to a newer version along with Helpdesk Solution,
Notification Server should be upgraded before upgrading Helpdesk Solution.
IMPORTANT Beta releases are always required to be installed on test servers and kept separate from
released production installations of Helpdesk Solution.
Uninstalling
You can use Add/Remove Programs in the Windows Control Panel to uninstall the Altiris
eXpress Helpdesk Solution.
We recommend stopping and restarting IIS before you uninstall Helpdesk Solution. This will
provide a cleaner uninstall.
Note Restarting IIS will cause current users to lose their work.
If you added files to the Helpdesk Solution custom directories, they will not be deleted by Uninstall,
but any files installed by the Setup program that you modified will be deleted.
Uninstall does not delete or modify data or tables in SQL Server databases, nor does it delete all
Helpdesk Solution registry settings. If you reinstall, you will be presented with the previously
configured SQL Server and database, and the Helpdesk license data is not removed from
Notification Server.