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Chapter 5: Configuration Console Security
Altiris Helpdesk Solution User Guide 36
Reports
Helpdesk Solution has many reports that let you analyze your help desk, including cost analysis,
work item information, and worker performance. These reports are found in the Notification Server
Web Administration Console under the
Solutions tab by selecting Helpdesk Solution > Reports. The
reports are organized into the following categories:
• Cost Analysis - Analyze costs of work items to evaluate expenses by location, organization, and
operating system platform.
• Helpdesk Activity - Report help desk activity.
• High Priority - Report on high priority work items.
• List Work Items - List work items by end user, computer, or worker.
• Planned Work - Planned work reports help organize scheduling work items according to
workers and computers. You can view work items planned and scheduled, over-due, by worker
schedule, etc.
• Problem machines/platforms/users - Correlate Helpdesk work items with inventory.
• Service Level Agreement - Reports that help you meet the demands of your Service Level
Agreement.
• Track changes, moves, adds - Reports to track changes to computers.
• Work item Activity Trend - Work item activity and trend analysis reports.
• Worker Performance - Worker activity reports.
Console Security
This section contains the following security topics:
• Administrators
• Workers
• End Users
• Setting Permissions
• Entry Points
Helpdesk Solution relies on the security features provided by IIS, NTFS and ASP.NET to control
access to Helpdesk consoles and commands. A Helpdesk console is defined by a
default.aspx
file and a web.config file that resides in a directory in the AeXHD web. We call these directories
entry points to distinguish them from other AeXHD web folders that contain static content, such as
images or help files. While it is possible to define security settings on specific files, we recommend
defining security settings on entry points. Multiple consoles can exist in the same entry point and
will therefore share the same security settings.
The IIS security settings for an entry point can be changed by doing the following:
1 Access Internet Services Manager.
2 In the left pane, select server name>Default Web Site>AeXHD>.
3 Right click on a folder name (for example: admin) and select Properties.
4 Click the Directory Security tab, then click Edit for Anonymous access and authentication control.