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Chapter 7: Administration Workers
Altiris Helpdesk Solution User Guide 136
• The Retrieve queue selection denotes what queue the worker will access when they execute the
Retrieve queue item command. Prompt, means the worker will be prompted to select a queue for
retrieving work items.
• The
Active flag controls whether a worker, pending authentication, is allowed to access Helpdesk
as a worker. If a worker is de-activated while they are currently using Helpdesk, they do not lose
access until they close the internet browser. The
Active flag for New worker is different than the
Active flag for Contacts. Workers can still be active contacts but listed as an inactive worker.
1 Click Workers>New worker.
2 Type the Worker information in the box form on the screen.
3 Click OK to save.
Edit Worker
There are two ways to modify worker information, the Edit icon is found in the upper right hand
corner of the display on both the
View worker page and the List worker page.
1 Click Workers>List workers.
2 Click View next to the worker name to display worker information.
3 From the View worker page, click Edit in the upper right hand corner to go to the Edit worker page.
4 From the List worker page, click Edit next to the worker name to modify.
5 Click OK to save.