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Chapter 7: Administration Workers
Altiris Helpdesk Solution User Guide 135
A prompt will display the following message:
Are you sure you want to delete the following items?
6 Click Back to change the selected assets to delete.
7 Click Finish to delete selected assets.
Workers
List Workers
The List workers screen allows the Administrator to add New, View or Edit workers information.
1 Click Workers>List workers.
2 Click Workers.
3 Click View or Edit next to the worker name to view or edit.
4 Click New to add a new worker.
New Worker
New worker are also considered contacts. Adding a new worker requires filling in the form shown
below. Here are a few tips to remember when creating a New worker.
• Workers must have an NT ID but do not need an e-mail address although it is strongly
recommended. E-mail addresses must be unique among workers but not queues.
• The
Contact and Company information sections of the page are similar to the New contact
command.
• Workers must also have a unique worker name that is typically shorter than their full name.
• Workers
Hourly rate is used by reports to estimate work item costs. The rate is not displayed to
workers using the Worker console.