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Chapter 6: User Interface Work Item Request - NT User
Altiris Helpdesk Solution User Guide 91
Logoff
When you have completed all tasks within the My Helpdesk console, be sure to Logoff and close the
web browser to completely log out of the Helpdesk system. Logging off also conserves system
resources.
To Logoff My Helpdesk
1 Click Logoff to log off the My Helpdesk Console page.
2 Close the web browser.
Work Item Request - NT User
The NT User console is intended for users with a NT ID authentication through their own internet
environment and only want to log a work item. This console is similar to
My Helpdesk console but
only has the functionality to add a work item. Work items created in this console have their status
set to Requested.
1 Open My Helpdesk Console by entering either the complete URL http://<server name>/aexhd/
winuser/Default.aspx or by entering a shortcut (URL alias) if created. <OR>
2 Enter through the main entry point Altiris eXpress Helpdesk consoles: http://<server name>/
aexhd/.
3 Type the required information in the form on the page.
4 Click OK to save.