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Altiris Helpdesk Solution User Guide 27
Chapter 4:
Installation
The Helpdesk Installation topic list, includes the following:
• Prerequisites (page 27)
• Installation (page 28)
• Helpdesk Setup (page 28)
• Altiris eXpress.NET Configuration Wizard (page 29)
• Modifying Helpdesk Solution Installation Configuration (page 31)
• Upgrading Releases (page 32)
• Uninstalling (page 32)
• Localization (page 33)
Prerequisites
Server
Helpdesk Solution requires the following:
• Altiris eXpress Notification Server 5.5 SP2 or later
• Microsoft 2000 Server/Advanced Server with SP2 with a CD-ROM drive
• Hard drive formatted with NTFS file system
• Microsoft IIS 5.0 (IIS 5.0 requires webs to be hosted on NTFS)
• Microsoft SQL Server 2000 is recommended, SQL 7.0 (approved), MSDE is not recommended
• Microsoft Internet Explorer 6.0 or later is recommended; all others browsers are supported
• Pentium III 933 MHz or higher
• 512 MB RAM (1 GB is recommended)