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Chapter 3: Helpdesk Overview Integration with Microsoft Systems Management Server (SMS)
Altiris Helpdesk Solution User Guide 26
Integration with Microsoft Systems Management Server
(SMS)
The integration with Microsoft SMS is bi-directional. Work items defined in Helpdesk Solution can
be linked into the SMS database, based on assets that were previously imported from SMS into
Helpdesk. This permits SMS administrators to view problems and plan work for those assets. In
addition, SMS administrators can create collections that will not advertise a program to machines
with open work items, if desired.
SMS resource information can be imported into Helpdesk Solution and associated with the work
items in the Helpdesk Solution database. This permits historical reporting based on platform, domain
and location as well as change management reporting for a machine over the life of the system.
See Also
• For more information about leveraging SMS functionality from a browser, see the Web Admin
for SMS User Guide on the product CD or on our web site at http://www.altiris.com/support/
documentation.
• For more information about registering SMS as a source for importing data, see “View Source”
on page 124.