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Chapter 7: Administration The Admin Report
Altiris Helpdesk Solution User Guide 98
The Admin Report
The Admin Report will help sort and manage work items based on the Report period and selected
query options. The report displays the item count for All workers in the following queries:
• Priority
• Requested
• Planned
• Open
• Late
• Overdue
• Resolved
• Held
• Closed
1 Open Admin console by entering either the complete URL http://<server name>/aexhd/admin/
Default.aspx or by entering a shortcut (URL alias) if created. <OR>
2 Enter through the main entry point Altiris eXpress Helpdesk consoles -
http://<server name>/aexhd/
3 Click Helpdesk Admin console.