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Altiris Helpdesk Solution User Guide 35
Chapter 5:
Configuration
The Configuration topic list, includes the following:
• Web Administration Console Interface Elements (page 35)
• Policies (page 35)
• Reports (page 36)
• Console Security (page 36)
• Administrators (page 37)
• Workers (page 37)
• End Users (page 38)
• Setting Permissions (page 39)
• Entry Points (page 40)
• Licensing (page 43)
Web Administration Console Interface Elements
Policies
Helpdesk Solution comes with Notification Policies that let Notification Server perform a variety of
actions when defined conditions occur.
Notification Policies provide active reporting for the NS Client. They can be found in the
Notification Server Web Administration Console under the
Solutions tab, then Helpdesk Solution >
Policies > Notification Policies.
For more information on using Notification Policies, see the
Altiris eXpress Notification Server User
GuideAltiris eXpress Notification Server User Guide.
The following are the provided Notification Policies:
• Escalate work item priority status
• High priority items not assigned within 30 minutes
• More than N open work items
• More than N open work items in level 1
• More than N open work items in level 2
• Open work items with no activity in over N minutes
• Re-opened work items
• Scheduled work items past due
• Scheduled work items past start date
• Top N new work items opened in M minutes
• Work items on hold more than N days
• Work items open more than N days
• Work items with more than N workers
• Workers with more than N open work items