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Chapter 7: Administration E-mail Templates
Altiris Helpdesk Solution User Guide 117
E-mail Templates
E-mail notification is used to automatically generate and send e-mail and pager e-mail messages
when a New work item is created or when an existing work item is modified. E-mail templates are
created by Administrators and define the format of how the contents of e-mail messages are sent to
contacts. The format for e-mail templates can be simple using straight text or complex using HTML
and macros.
List Templates
There are three types of e-mail templates, they are as follows:
•
E-mail notification - Best used for notification rules that deliver long formatted messages.
• Pager notification - Best used for notification rules that use short text-only messages.
•
E-mail action - Used for the work item e-mail operation.
Additionally, a very sophisticated macro language is supported and can insert work item data
directly into e-mail template data fields.
1 Click Admin>E-mail templates>List templates.
2 Click View or Edit next to the specific E-mail template to view or edit template.
3 Click New to add a new template.