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Chapter 2: Installing and Setting Up eXpress
Altiris Helpdesk Solution User Guide 20
Important You will not be able to run Helpdesk successfully until you run and complete this
wizard.
When you do, it will launch Helpdesk and usually present you with the
Configure Helpdesk
command
. See “Configure Helpdesk” on page 128 for more detailed instructions.
Step 4 – The Configure Helpdesk Command
When you finish the Configure Helpdesk Command, the Helpdesk Solution basic setup is now
complete.
Note When Helpdesk Solution is installed configured, and set up, all Notification Policies are
disabled by default. You will want to review and disable any policies not needed, to prevent excess
notifications. For information on policies, see “Notification Policies” on page 140.